Участник:Nortech001
Why is my printer offline mac? Troubleshoot a 'printer offline' status using your Mac.
Use HP Smart Diagnose & Fix (macOS)
• On a Mac running macOS 10.14 or later, use the Diagnose & Fix feature in the HP Smart app to help fix connection issues. • Open the HP Smart app. If you do not have HP Smart, download it from HP Smart - Mac App Store, and then follow the prompts to add your printer. • Click Printers, and then select Diagnose & Fix. • On the Diagnose & Fix screen, click Start. • Wait until the analysis completes. Do not close the app to avoid interrupting the process. • On the diagnosis screen, review the results, and then click Test Print or Done.
Remove and re-add your printer
• Delete your printer from the print queue to clear errors, and then re-add it. • Click the Apple icon , click System Preferences, and then click Printers & Scanners, Print and Scan, or Print and Fax. • Highlight the printer you want to remove, and then click the Minus signat the bottom of the list of printers. • Click Delete Printer. • Click the Plus sign. • Select your printer from the list. • Click the Use or Print Using field, select AirPrint from the drop-down, and then click Add.
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